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Frequently-Asked Questions

Computer LabE-LearningEmail AddressesEmail ListsEnhanced ClassroomsExam ScannerGeneral HelpLinuxNetIDPrintingRemote Server AcccessResNetRutgers ConnectRutgers Online DirectoryScarletAppsSecurityWeb SitesWireless

FAQs for Computer Lab

This category answers questions related to the Rutgers Student Computer Lab. Other computer labs on campus are not public and may not be maintained by OIT-Camden.

If your question isn't answered or you still need help, email help@camden.rutgers.edu or call (856) 225-6274. The OIT-Camden Help Desk is in the Rutgers Student Computer Lab. Staff members are available during regular operating hours.

Where is the computer lab?
What are the rules for the computer lab?
What operating systems do the lab computers use?
What if I need software that’s not installed?
I’m faculty. What if I need other software installed in the computer lab?
Does the computer lab have printers and scanners?
Where are my files saved on the lab computers?
Is there any way to remotely access a lab computer?
I left my USB drive in the lab. Is there a lost and found?
Another lab user left behind a personal item. Should I leave it alone or turn it in to someone?
The lab computer is running very slowly. What should I do?
I’m an employee. Can I reserve the computer lab for a training event?
Are there private study rooms in the computer lab?

FAQs for E-Learning

Most online courses at Rutgers-Camden use Sakai, but Rutgers also uses Blackboard, eCollege and Moodle. Unless indicated otherwise, this information is for Sakai.

If your question isn't answered or you still need help, email help@camden.rutgers.edu or call (856) 225-6274. The OIT-Camden Help Desk is in the Rutgers Student Computer Lab. Staff members are available during regular operating hours.

I’m starting an online class. Where do I log in?
I’m new faculty. How do I get into the learning management system?
Who do I contact for eCollege support?

FAQs for Email Addresses

This category is an overview of Rutgers email accounts and aliases. For details about ScarletApps and Rutgers Connect setup, see the instructions in those categories.

If your question isn't answered or you still need help, email help@camden.rutgers.edu or call (856) 225-6274. The OIT-Camden Help Desk is in the Rutgers Student Computer Lab. Staff members are available during regular operating hours.

What is my Rutgers email address?
Where do I log in to my email on the web?
What is an email alias? How do I find out if I have any?
Can I create a custom email alias?
How do I forward my Rutgers email to another address?
I don’t think I’m receiving emails. What do I do?
Can I keep my email address after leaving Rutgers?
Are there alumni email accounts?
Can we get a departmental email account?
Can we get a student organization email account?

FAQs for Email Lists

This category covers tools Rutgers makes available to create and manage email lists for class notifications and other official university business.

If your question isn't answered or you still need help, email help@camden.rutgers.edu or call (856) 225-6274. The OIT-Camden Help Desk is in the Rutgers Student Computer Lab. Staff members are available during regular operating hours.

How does the university create and update mailing lists?
Who can use RAMS? How do I get access?
Who can use Mailman? How do I get access?
How can I create a mailing list for the courses I teach?
How do I find what Mailman lists I can subscribe to?
How can I check if I’m subscribed to a Mailman list?
I sent a message out to a mailing list, but it hasn’t been delivered. What happened?

FAQs for Enhanced Classrooms

Support for enhanced classrooms is divided between OIT-Camden and RCIT. The information here applies primarily to classrooms supported by OIT-Camden.

If your question isn't answered or you still need help, email help@camden.rutgers.edu or call (856) 225-6274. The OIT-Camden Help Desk is in the Rutgers Student Computer Lab. Staff members are available during regular operating hours.

Enhanced classroom equipment isn’t working. Who do I report it to?
Do you offer training for using the classroom equipment?
Do I need to register my laptop with OIT to use it in a classroom?
How can I get software installed on a classroom instructor PC?
Where can I obtain a wireless microphone to use in a classroom?
Are remotes available for the VCR/DVD players in the classrooms?
Is there a manual for the DVD/VCR player and remote used in the classrooms?
What should I do if the device I am using (ie. the VCR) via the smart panel is producing sound but no video?
Why is the screen on my HP laptop not displaying on the projector?
Why is the screen on my Toshiba laptop not displaying on the projector?
Why is the screen on my powerbook not being projected?

FAQs for Exam Scanner

The exam scanner is located in the Rutgers Student Computer Lab. Faculty members may reserve the scanner for grading.

If your question isn't answered or you still need help, email help@camden.rutgers.edu or call (856) 225-6274. The OIT-Camden Help Desk is in the Rutgers Student Computer Lab. Staff members are available during regular operating hours.

When is the exam scanner available?
How do I reserve the exam scanner?
Do you offer training for the exam scanner?
Can OIT-Camden run the exam scanner for me?

FAQs for General Help

This category covers general questions such as support requests for personal and departmental offices. RCIT, not OIT-Camden, handles the majority of support requests for office equipment.

If your question isn't answered or you still need help, email help@camden.rutgers.edu or call (856) 225-6274. The OIT-Camden Help Desk is in the Rutgers Student Computer Lab. Staff members are available during regular operating hours.

I need my new computer set up in my office. What do I do?
I’m having problems with my office telephone. Who can fix it?
Can you help me with my operating system question?
Can you help me with my software question?
Do you provide support for issues with iOS devices?
Do you provide support for issues with Android devices?

FAQs for Linux

Students in the sciences may work with the command line. These questions are intended to serve as a starting point rather than a central resource.

If your question isn't answered or you still need help, email help@camden.rutgers.edu or call (856) 225-6274. The OIT-Camden Help Desk is in the Rutgers Student Computer Lab. Staff members are available during regular operating hours.

I need to brush up on Linux. Where can I start?
Where can I find a list of Linux commands?
Is there a “help” command in Linux?

FAQs for NetID

This category covers the what and why of NetID. It often overlaps with questions about email accounts and wireless access. See those categories for access to those services.

If your question isn't answered or you still need help, email help@camden.rutgers.edu or call (856) 225-6274. The OIT-Camden Help Desk is in the Rutgers Student Computer Lab. Staff members are available during regular operating hours.

What is a NetID and why do I need one?
How do I activate my NetID?
Can I change my NetID?
What if I forget my password?
Can I change my NetID password?
Can you email me my password?
What if I forget my security questions?
Can I change my security questions?
What if I can’t log in after I change my password?
My NetID worked fine yesterday, but today I can’t log in anywhere. What happened?
What happens to my NetID after I leave Rutgers?
Will I have the same NetID if I return to Rutgers later?
What if I need access to a system and don’t have a NetID?
Is it possible to have a NetID but not a Rutgers email account?
Do I need to renew my NetID?

FAQs for Printing

Public printers are located in the Rutgers Student Computer Lab and other locations on the Camden campus. This category explains how to use them and report problems.

If your question isn't answered or you still need help, email help@camden.rutgers.edu or call (856) 225-6274. The OIT-Camden Help Desk is in the Rutgers Student Computer Lab. Staff members are available during regular operating hours.

I hear we have to pay for printing. How does that work?
How do I print if I don’t have an RU Express account?
How does wireless printing work?
Are printers available in locations other than the lab?
What if a public printer runs out of paper or toner?

FAQs for Remote Server Acccess

If your question isn't answered or you still need help, email help@camden.rutgers.edu or call (856) 225-6274. The OIT-Camden Help Desk is in the Rutgers Student Computer Lab. Staff members are available during regular operating hours.

What is SSH?
What is SFTP? Is it like FTP?
How do I connect to a Rutgers server with SSH or SFTP?
What SFTP program do you recommend?
Can I use the Linux or Mac command line to SSH and SFTP?
Are there command-line SSH and SFTP programs I can use on Windows?

FAQs for ResNet

ResNet is the name for wired network in the residence halls. See the Wireless category for additional information about internet connections.

If your question isn't answered or you still need help, email help@camden.rutgers.edu or call (856) 225-6274. The OIT-Camden Help Desk is in the Rutgers Student Computer Lab. Staff members are available during regular operating hours.

I’m in a dorm. How do I connect my computer to the internet?
Can I have more than one wired connection in my room?
If I change dorm rooms, will my connection automatically update?
Can I set up a wireless router in my dorm room?
How do I set up my wireless printer on ResNet?
How do I connect my console gaming system to the dorm internet?
How do I report a ResNet slowdown or outage?
The term ended but I’m staying on. Will my dorm connection still work?

FAQs for Rutgers Connect

Rutgers Connect is the cloud-based email and applications for current employees. See Email Addresses for general information on addresses, aliases, forwarding and special accounts.

If your question isn't answered or you still need help, email help@camden.rutgers.edu or call (856) 225-6274. The OIT-Camden Help Desk is in the Rutgers Student Computer Lab. Staff members are available during regular operating hours.

What Is Rutgers Connect?
How much mailbox space do I have in Rutgers Connect?
Can I set up my Rutgers Connect account on an email program?
How do I set up my Rutgers Connect account on my phone?

FAQs for Rutgers Online Directory

The Rutgers Online Directory is a people search associated with the university's search engine. Students and employees may update their personal information in the directory.

If your question isn't answered or you still need help, email help@camden.rutgers.edu or call (856) 225-6274. The OIT-Camden Help Desk is in the Rutgers Student Computer Lab. Staff members are available during regular operating hours.

How do I look up an email address for someone at Rutgers?
How do I update my Rutgers directory entry?
Why can’t I update my office contact information in the Rutgers Directory?

FAQs for ScarletApps

ScarletApps is the cloud-based email and applications for students, graduates and retirees. See Email Addresses for general information on email addresses and aliases.

If your question isn't answered or you still need help, email help@camden.rutgers.edu or call (856) 225-6274. The OIT-Camden Help Desk is in the Rutgers Student Computer Lab. Staff members are available during regular operating hours.

What is ScarletMail?
How much mailbox space do I have in ScarletMail?
Can I set up my ScarletMail account on an email program?
How do I set up my ScarletMail account on my phone?
In ScarletMail, how do I change the way my name appears in the From line?
In ScarletMail, how do I change the email address that appears in the From line?
In ScarletMail, how do I change the email address that appears in the Reply-To line?
Does ScarletMail have spam filtering? How does it work?
I’m an employee. Can I have a ScarletMail account?

FAQs for Security

IT security concerns may include malware, spam, phishing attempts, identity theft and general computer security. This category touches on common questions.

If your question isn't answered or you still need help, email help@camden.rutgers.edu or call (856) 225-6274. The OIT-Camden Help Desk is in the Rutgers Student Computer Lab. Staff members are available during regular operating hours.

Does the university recommend any antivirus software?
Besides using antivirus software, what else can I do to make my computer secure?
Can you help me check if my computer is infected?
I think my identity may have been stolen. Can Rutgers help?
Can you recommend a password generator?
How can I recognize a phishing attempt?

FAQs for Web Sites

Web site management and support at Rutgers is not centralized, and OIT-Camden web support is primarily for WordPress sites. This category covers the most basic questions for the Camden campus.

If your question isn't answered or you still need help, email help@camden.rutgers.edu or call (856) 225-6274. The OIT-Camden Help Desk is in the Rutgers Student Computer Lab. Staff members are available during regular operating hours.

Our department needs a web site. Where do we start?
I’m an employee. How do I set up a personal web site?
I’m a student. How do I set up a personal web site?
Can we get a student organization web site?
Do you host web sites for non-Rutgers organizations?
What is a virtual hostname?
How do I request a virtual hostname?
I’m migrating into WordPress. Can my virtual hostname transfer, too?
Can you set up more than one virtual hostname for my site?

FAQs for Wireless

The Wireless category covers RU Wireless and RU Wireless Secure access on the Camden campus. For information on wireless printing, see the Printing category.

If your question isn't answered or you still need help, email help@camden.rutgers.edu or call (856) 225-6274. The OIT-Camden Help Desk is in the Rutgers Student Computer Lab. Staff members are available during regular operating hours.

Where are the wireless coverage areas on the Camden campus?
How do I access Rutgers wireless?
What if I’m a visitor and don’t have a NetID?
I’m an employee. How do I arrange guest wireless access for an event I’m organizing?
Are there any guidelines or restrictions for using RUWireless?
How do I report a wireless slowdown or outage?